Terms of Service

This website is operated by Podium Place Ltd. When you order online or via phone or POS, you have confirmed that you have read and agreed to our Terms and Conditions.

Throughout the site, the terms “we”, “us” and “our” refer to the collective of Podium and the “Site” for our www.podiumplace.co.uk , www.podiumcoffee.co.uk and www.podiumdetailing.co.uk

Podium offers this website, including all information, tools and services available from this Site to you, the user, conditioned upon your acceptance of all terms, conditions, policies and notices contained herein.

By visiting our Site, or purchasing something from us, you engage in our “Service” and agree to be bound by the following Terms and Conditions. These Terms and Conditions apply to all users of the Site, including without limitation users who are browsers, vendors, customers, merchants, and/or contributors of content.

Please read these Terms and Conditions carefully before accessing or using our website or booking tool. By accessing or using any part of the Site, you agree to be bound by these Terms and Conditions. If you do not agree to all the Terms and Conditions of this agreement, then you may not access the website or use any services.

Any new features or tools which are added to the current store shall also be subject to the Terms and Conditions. You can review the most current version of the Terms and Conditions at any time on this page. Podium Detailing reserves the right to update, change or replace any part of these Terms and Conditions by posting updates and/or changes to our website. It is your responsibility to check this page periodically for changes. Your continued use of or access to the website following the posting of any changes constitutes acceptance of those changes.

Terms of Use and Sale

By agreeing to these Terms, you represent when placing an order with us, you are (i) offering to purchase a product with us, (ii) representing that you are of legal ages to form a binding contract and you have given us your consent to allow any of your minor dependents to use this site and, (iii) representing that all information you provide to us in connection with such order is true and accurate and you are the authorised user of the payment method provided. The receipt by you of an order does not constitute our acceptance of an order. We retain the right to refuse any order request made by you.

Prior to our acceptance of an order, verification of information may be required. We reserve the right at any time after receipt of your order to accept, modify or decline your order, or any proportion thereof, even after your receipt of an order confirmation by us, for any reason whatsoever. You may not use our products for any illegal or unauthorised purpose nor may you, in the use of the Service, violate any laws in your jurisdiction (including but not limited to copyright laws).

You must not transmit any worms or viruses or any code of a destructive nature.

Any breach or violation of any of these Terms contained herein will result in an immediate termination of your Services.

The following sets out the Terms and Conditions upon which we supply products to you. Where you are buying products as a consumer, nothing in these Terms and Conditions affects your legal rights, and we have a legal duty to supply products that conform to the contract between us. Further information regarding your legal rights can be found on the Citizens Advice website at www.adviceguide.org.uk.

Privacy Policy

We care about our customers and know that your privacy is important to you. This Privacy Notice is our way of telling you how we collect your information, why we need it, and how we use it.

We share your information with the following categories of recipients as an essential part of being able to provide the Site and related services, including customer service, to you:

Companies and individuals that help us deliver our products to you, such as payment service providers, logistics professionals and delivery and freight companies.

Professional service providers who help us run our business, such as marketing companies, software vendors, consultants, and advertising partners.

Companies approved by you, such as social media sites (if you choose to link your accounts to us) and payment processors (such as Worldpay) or financing providers if you choose to use their service.

Government and law enforcement agencies, too (i) comply with a legal process, subpoena, order, or other legal or regulatory requirements; (ii) enforce our Terms of Use or other policies; or (iii) pursue available legal remedies or defend legal claims.

We share your information with third parties only as described in this Privacy Notice, with your consent, and as disclosed at the time we collect your information. We may anonymise your information and share such anonymised information with third parties for any purpose permitted by applicable laws.

Cookie Policy

We use cookies when you visit our Site to analyse the web traffic, to optimise the performance and content of the website and to promote trust and security. Cookies are small text files that are stored by your internet browser on your computer. While our cookies may change from time to time, we generally use the following types of cookies:

• Functionality cookies, which allow you to navigate the site and use our features.
• Analytics cookies, which allow us to measure, analyse and understand how our customers use the Site, and to identify ways to improve both its functionality and your shopping experience. For example:
• Google Analytics, to help us evaluate your use of the Site, to compile reports on website activity, and to provide other services related to website activity and internet usage. The information generated by the Google Analytics cookies is usually transmitted to a Google server and stored there. You can prevent Google’s collection of your information through the Google Analytics cookies by downloading and installing available browser plug-ins, e.g. the browser add-on for disabling Google Analytics.
• Customer preference cookies, which help us remember your preferences (like your language or location) and make your experience more personalised to you.
• Targeting or advertising cookies, which allow us to deliver digital ads relevant to you. These types of cookies also limit the number of times that you see an ad and help us measure the effectiveness of our marketing campaigns. We use cookies to help us identify and retarget users who have already taken an interest in our products both on our Site and on third-party websites. For example, we use proprietary technology to specifically target users by creating advertising material based on the users’ previous behaviour.

You can prevent the use of cookies by changing the settings in your web browser so that (i) it does not accept new cookies, (ii) it informs you about new cookies, or (iii) it deletes all already received cookies. By deleting or disabling future cookies, your user experience may be affected, and you might not be able to take advantage of certain functions of our Site.

Marketing

If you provided your consent, we will send you marketing communications by email to keep you informed of new products, promotions, and other information we think may be of interest to you. In compliance with applicable law, we will also send you marketing communication per email if you have purchased a product from us and have not unsubscribed from receiving marketing emails. We may also send you marketing communication by postal mail.

You can stop receiving marketing messages from us at any time through your preferences or by contacting us at info@podiumplace.co.uk To stop direct marketing messages, you can also click on the “unsubscribe” link in any marketing email you receive from us. Once you do this, we will update your profile to ensure that you do not receive further marketing messages from us. Please note that it may take up to 48 hours to process your request and update our systems. Note that if you request that we stop sending you marketing messages, we will not stop sending you administrative and services communications (such as order updates and other important or transactional information).

Please note that if you use more than one name or email address when communicating with us, you may continue to receive communications from us to any name or email address not specified in your opt-out request.

We may at times also engage in online behavioural advertising to enhance your experience and show you products that might interest you. Like many companies, we and our advertising partners display tailored interest-based advertising using information you make available to us when you interact with our sites, content, or services. Interest-based ads, also sometimes referred to as personalised or targeted ads, are displayed to you based on information from activities such as searching or purchasing on the Site, visiting sites that contain our content or ads, interacting with our tools, or using our payment services. We do this using a variety of digital marketing networks and ad exchanges, and we use a range of advertising technologies like web beacons, pixels, ad tags, cookies, and mobile identifiers, as well as specific services offered by some sites and social networks, such as Facebook’s Custom Audience service.

Social Media Plugins

Our Site uses social plugins, which allow you to interact with us through your Facebook, Instagram, YouTube and other social media accounts. If you visit a page of our Site that contains such a plugin, your browser establishes a direct connection to that social media’s webservers. The content of the plugin is transmitted by the social media site directly to your browser and incorporated by the social media site into the Site. By integrating the plugins, the social media site receives the information that your browser has accessed the corresponding page of our Site, even if you do not have an account or are currently not logged in to your account. We have no control over the extent and use of information that the social media site collects using this plugin.

If you interact with a social media plugin by, for example, clicking a “Link” button or leaving a comment, the corresponding information is also transmitted directly to the social media server and stored there. Depending on your settings, the information will also be posted on the social media site and displayed to your contacts or friends on the social media site. The social media site may use this information for the purpose of advertising, market research and tailor-made pages.

To understand what information social media sites collect when you interact with their plug-ins, please review their privacy policies. You may also have the option to change your settings in the social media site to prevent the collection of your information.

Our Security Measures

We use appropriate technical and organisational safeguards to protect your information from unauthorised use, disclosure, and loss. Data transmitted to Podium Detailing is encrypted using secure third-party providers. We have an SSL Certificate which protects your sensitive personal and credit card information. If you have questions about the security of your information, please contact us.

We encourage you to protect your password and your computer to prevent unauthorised access to your account. Remember to sign out of your account and close your browser window if you are using a shared computer in a public place such as a library or an internet cafe.

Keeping Your Information

We will keep your information for as long as you have an account or as long as we need it to fulfil the purpose for which it was collected or disclosed to you at the time of collection unless told by you otherwise. We may also keep some of your information as required to meet legal or regulatory requirements, resolve disputes, prevent fraud or abuse, enforce our Terms of Use, or for other legitimate business purposes (so long as keeping it for such purposes does not infringe upon your privacy rights).

When we no longer need to keep your information, we will either delete it from our systems or anonymise it so that it no longer identifies you.

Your Rights

Where you are buying products as a consumer, nothing in these Terms and Conditions affects your legal rights, and we have a legal duty to supply products that conform to the contract between us. Further information regarding your legal rights can be found on the Citizens Advice website at www.adviceguide.org.uk.

Revisions

We do our best to ensure that the information on our site is complete, accurate and current. Despite our efforts, however, information on the site may occasionally be inaccurate, incomplete or out of date. All specifications, products, descriptions and prices of products on the site are subject to change at any time without notice. We reserve the right to discontinue any products or services on the site at any time. We reserve the right to limit the number of items ordered and refuse service placed for the incorrect price, regardless of whether the order is being or has been processed. If payment has already been made or if your account has already been charged for the purchase and the order is cancelled, we will credit your account in the amount of the incorrect price.

We will make all reasonable efforts to accurately display the attributes of our products, including the applicable colours, however, the actual colour you see may vary depending on your computer system or media device and we cannot guarantee that your computer or media device will accurately display such colours. We do not warrant the accuracy or completeness of the information, content or materials provided through the site.

Payment

Your data is stored through Shopify databases who store your data behind a firewall.

Our store allows buyers to use various forms of payment such as credit and debit cards, gift cards, credit, bank transfers and PayPal. In agreeing to our Terms and Conditions, you are also agreeing to the Terms and Conditions of any third-party services who are ensuring the secure handling of your credit card information.

If you choose a direct payment gateway to complete your purchase, your card data will be stored. Your purchase transaction data is only stored as long as necessary to complete your purchase transaction. After completion, your purchase transaction information is deleted.

You understand that your content (not including credit card information), may be transferred unencrypted and involve (a) transmissions over various networks; and (b) changes to conform and adapt to technical requirements of connecting networks or devices. Credit card information is always encrypted during transfer over networks.

You agree not to reproduce, duplicate, copy, sell, resell or exploit any portion of the Service, use of the Service, or access to the Service or any contact on the website through which the service is provided, without express written permission by us.

The headings used in this agreement are included for convenience only and will not limit or otherwise affect these Terms.

Shipping and Delivery

By placing an order with Podium Detailing, you are agreeing to our shipping, refunds and returns policies. These can found on our website.

Intellectual Property

This site and all of its materials, including, but not limited to, it’s software or HTML code, scripts, text, artwork, photographs, images, video and audio (collectively “Materials”) are protected by copyright laws and other UK and international laws and treaties and are property of Podium Place ltd. . All materials are provided through the site as a service to its current and prospective visitors and may only be used only for personal and informational purposes and only if you also retain all copyright and other proprietary notices contained on the Materials. No right, title or interest in Podium Place ltd. is conveyed to you. You may not copy, reproduce, publish, transmit, distribute, perform, display, post, modify, create derivative works from, sell, license or otherwise exploit the site or any of its Materials without our prior written permission; you may not access or use this site for any competitive or commercial purpose; nor may you permit any copying of our Materials. Any unauthorised copying, alteration, distribution, transmission, performance, display, or other use of these materials is prohibited. Any and all rights not expressly granted are reserved by Podium Place ltd. , as applicable.

Trademark

Podium Place Ltd. owns all rights including its Trademarks in metatags and/or hidden text. Specifically, the use of our Trademarks in metatag keywords is Trademark infringement, and the use of our Trademarks in page text, metatags, and/or hidden text purposes of gaining higher rankings from search engines is unfair competition. Linking any web page on the site is prohibited absent our express written permission. Associating or juxtaposing our site or its Materials (e.g., through framing or inline linking) with advertisements and/or other information not originating from our site is prohibited.

Disclaimer of Liability and Warranties

This disclaimer of liability applies to any loss, liability, damage or injury caused by any failure of performance, error, omission, interruption, deletion, defect, delay of operation or transmission, computer virus, communication line failure, theft or destruction or unauthorised access to, alteration of, or use of record, whether breach of contract, tortious behaviour, negligence, or under any other cause of action.

You specifically acknowledge that Podium Detailing are not liable for the defamatory, offensive or illegal conduct of other customers or third parties and that risk of injury from the foregoing rests entirely with customers.

Neither the service nor any of its agents, affiliates, directors, employees, distributors, affiliates or content providers shall be liable for any direct, indirect, incidental, special or consequential loss, liability, damage or injury arising out of use of the service or inability to gain access to or use the service or out of any breach of any warranty. Customers hereby acknowledge that the provisions of this section shall apply to all content on the service and we do not guarantee, represent or warrant that your use of our service will be uninterrupted, timely, secure or error-free. You expressly agree that your use of, or inability to use, the service is at your sole risk.

Under no circumstances shall Podium Detailing be liable for any loss, liability or damage whatsoever, whether direct, indirect, special, incidental or consequential, personal injury or expense of any nature which may be suffered by the customer.

External Third-Party Links and Tools

We may provide you with access to third-party tools over which we neither monitor nor have any control nor input.

You acknowledge and agree that we provide access to such tools “as is” and “as available” without any warranties, representations or conditions of any kind and without any endorsement. We shall have no liability whatsoever arising from or relating to your use of optional third-party tools.

Any use by you of optional tools offered through the site is entirely at your own risk and discretion and you should ensure that you are familiar with and approve of the terms on which tools are provided by the relevant third-party provider(s).

We may also, in the future, offer new services and/or features through the website (including, the release of new tools and resources). Such new features and/or services shall also be subject to these Terms.

We make no claim or representation, and accept no responsibility, regarding the quality, nature, or reliability of any external or third-party sites accessible by hyperlinks from this Site, or any external or third-party sites linking to this Site. You are responsible for viewing and abiding by the Privacy Statements and Terms of Use posted at any third-party sites. We are not liable for any harm or damages related to the purchase or use of goods, services, resources, content, or any other transactions made in connection with any third-party websites. Please review carefully the third-party’s policies and practices and make sure you understand them before you engage in any transaction. Any complaints, claims, concerns, or questions regarding third-party products should be directed to the third-party.

Returns and Cancellation Policy

You have certain rights to cancel your order or service as set out in our Returns Policy

Your rights depend upon what you have bought or booked, the reason for your return of any goods and when you decide to cancel your order.

Communications

We may contact you by phone, email or SMS to confirm or schedule any order, provide information about your order and to conduct a customer satisfaction survey after placing an order. In the event of a cancelled order, we may call you to enquire about your reasons for cancelling.

Your name, phone number, address and order details will be shared with us and/or our marketing platforms and we may ask you where you heard about Podium Detailing in order to gauge our marketing strategies.

Any charges from your phone provider as a result of a telephone call or SMS will not be responsible for by us. All inbound and outbound customer service calls may be recorded for quality assurance.

Gift Cards

Gift cards can only be used once per sale and they must be used to their full value when used at checkout or in store.

Gift cards cannot be combined or redeemed with additional promotions or discounts.

Gift cards reflect a cash value. Prices for services or goods may adjust due to seasonality, inflation, or demand.

Additional charges will apply to the redeemer if they choose a package that exceeds the cash value of their gift card.

Any balances for services ordered are due at time of service are inclusive of VAT.

After 12 months of non-use, the gift card is non-redeemable.

Gift cards cannot be redeemed for cash.

Damaged Items

If your order arrives damaged or defective, we can replace these items or parts at no cost. Simply contact us to let us to let us know within 48 hours of receiving your order. We will ask you to send us a picture of the damaged item and the packaging box of the parcel along with the delivery label in view for own inspection and records. If the value of the goods exceeds £100.00 a claim may need to be started by us with the courier. We may also ask for you to return the damaged items to us for inspection.

Refund Methods

We will refund the item’s price and the return express shipping cost will automatically be deducted. You can choose between two refund methods.

1) Receive a refund as Store Credit.

After we receive the item(s) back from you, we’ll credit your Podium Gift card within 1 business day.

2) Receive a refund to your original payment method, unless you have expressly agreed otherwise.

We’ll process your refund within 3-5 business days after we receive the item(s) back.

Governing Law

These Terms and any contractual or non-contractual obligations arising from them or in relation to them shall be governed and construed in accordance with the laws of England and Wales and you can bring legal proceedings in respect of any claim arising out of or in connection with these Terms (including non-contractual disputes) in the English courts. If, however, you live in Scotland, Northern Ireland or Ireland, you can also bring legal proceedings in Scotland, Northern Ireland or Ireland (as relevant).

Contact Information

We always want to hear from our customers, especially with your questions, comments or concerns. Please do not hesitate to contact us if you have any further questions about our Terms or our Privacy Practices. You can email us at info@podiumplace.co.uk or write to us at the following address:

Podium Place, 31A Bone Ln, Newbury RG14 5SH